Account problems with Mansion at Tranquil
Complaint Details
On January 31, 2025, I signed up for Mansion at Tranquil's maintenance plan at their Smithmouth, Nebraska location. I was told that the service would include item, but after paying $175.19, I discovered this wasn't the case. When I called to resolve this, Stephon H. was unhelpful and refused to address my concerns. I am requesting that Mansion at Tranquil adjust my account balance as soon as possible.
Comments (2)
Deion Turcotte
May 02, 2025 06:03It's now been 12 days since my initial complaint, and Mansion at Tranquil still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium membership.
Montana Yundt
May 16, 2025 05:31ComplaintNest Administrator Alert: We have noticed that Mansion at Tranquil has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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