Refund refused by Machine Engineering

After my initial complaint, Machine Engineering contacted me to troubleshoot the smartwatch. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Machine Engineering take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-3F7C70F2). One of our specialists from our Customer Advocacy will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Anderson Account Manager Machine Engineering Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Machine Engineering and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the router. ComplaintNest Support Team