Delayed delivery from Machine Engineering
Complaint Details
On February 15, 2025, I signed up for Machine Engineering's delivery service at their Kulasview, Hawaii location. I was told that the service would include membership, but after paying $298.38, I discovered this wasn't the case. When I called to resolve this, Marlee P. was unhelpful and refused to address my concerns. I hope Machine Engineering will address this issue by replace the defective product.
Comments (2)
Catharine Hamill
May 12, 2025 05:25The situation with Machine Engineering has gotten worse. Now they're claiming I never purchased the expedited shipping, despite me providing the receipt and reference number REF-1EFF7781 multiple times.
Jennie Brown
May 18, 2025 05:58ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Machine Engineering's gaming console and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Machine Engineering and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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Complaint Timeline
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Status Update
Status updateStatus changed to "Resolved"