Disappointed with Machine Engineering return policy
Complaint Details
On April 8, 2025, I signed up for Machine Engineering's customer service at their Lake Antonioland, Louisiana location. I was told that the service would include subscription, but after paying $242.44, I discovered this wasn't the case. When I called to resolve this, Maude S. was unhelpful and refused to address my concerns. I would like Machine Engineering to honor the warranty.
Comments (2)
Kenneth Jaskolski
May 13, 2025 05:29After speaking with Mary Thompson from the Service Excellence at Machine Engineering, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Admin User (Original)
May 12, 2025 05:45Dear valued customer, Thank you for your complaint regarding the router you purchased on April 6, 2025. At Machine Engineering, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $79.46 2. A replacement router with an extended warranty 3. A store credit of $79.46 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-7866731E. We value your business and hope to restore your confidence in our company. Best regards, Robert Rodriguez Consumer Affairs Manager Machine Engineering
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