Premium Residence & Hospitality refused to address experienced website errors
Complaint Details
I have been a loyal customer of Premium Residence & Hospitality for several years. However, my recent experience has been extremely disappointing. I ordered service plan (order #ORD-7206-YTO-8207) on December 23, 2024, and have encountered is not compatible as claimed. Despite multiple calls to customer service, no one has been able to help me. I am requesting that Premium Residence & Hospitality deliver the missing items as soon as possible.
Comments (2)
Enos Mayer
May 22, 2025 05:45Thank you for your response, but I'm still not satisfied with the resolution offered. The $275.73 refund only covers part of what I paid for the customer support plan, and I've had to spend additional money to fix the issues caused.
Admin User (Original)
May 18, 2025 05:49ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Premium Residence & Hospitality of this issue through multiple channels. They have acknowledged receipt of this complaint on May 4, 2025 and have assigned it reference number REF-5D4A1850 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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