Warranty claim denied by Premium Residence & Hospitality
Complaint Details
I am writing regarding order #ORD-2391-IBT-2767 placed with Premium Residence & Hospitality on December 9, 2024. I paid $453.01 for membership, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Itzel L. and other representatives have not been helpful in resolving this matter. I am asking Premium Residence & Hospitality to make this right by honor the warranty.
Comments (2)
Joanie Labadie
May 11, 2025 05:59It's now been 9 days since my initial complaint, and Premium Residence & Hospitality still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their professional setup.
Admin User
May 26, 2025 06:03ComplaintNest Administrator Update: We have received confirmation from Premium Residence & Hospitality that they are actively working to resolve your complaint. Their representative, Peyton Johnson, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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