False promises made by Superior Build representative

An update to my situation: I've now spoken with three different representatives from Superior Build, and each has given me conflicting information about how to resolve the issue with my formal shoes. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Superior Build take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-A5C7B30F). One of our specialists from our Service Excellence will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Garcia Senior Customer Representative Superior Build Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Superior Build that they are actively working to resolve your complaint. Their representative, Peyton Jones, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team