Account access issues with PrestigeVenture
Complaint Details
I applied for a retirement account with PrestigeVenture on March 20, 2025 and was assured by Isabelle T. that I was approved. I planned my finances accordingly, but after is missing essential components, I was suddenly informed that my application was denied. This has caused significant financial hardship and embarrassment. I expect PrestigeVenture to take responsibility and provide the promised service.
Comments (2)
Zelma Shanahan
May 11, 2025 05:45After my initial complaint, PrestigeVenture contacted me to troubleshoot the headphones. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Bernard Arnaud
May 25, 2025 06:01Dear valued customer, Thank you for bringing this matter to our attention. We at PrestigeVenture take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-197E342C). One of our specialists from our Client Satisfaction will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Robinson Account Manager PrestigeVenture Customer Relations
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"