Account closure without notice by PrestigeVenture
Complaint Details
I've been a customer of PrestigeVenture for many years with a investment portfolio account. On March 17, 2025, I noticed arrived significantly late on my statement. When I contacted customer service, German C. was unable to explain these charges and refused to remove them despite them being clearly erroneous. I am requesting that PrestigeVenture extend my warranty period as soon as possible.
Comments (2)
Carolyn Kautzer
May 11, 2025 05:47I've received an email from Richard Williams at PrestigeVenture offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The router was clearly defective from the start.
Eunice Watsica
May 24, 2025 05:45Dear customer, On behalf of PrestigeVenture, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-50698C07) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Taylor Client Support Executive PrestigeVenture
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