Ultimate Design provided defective item

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Ultimate Design. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Ultimate Design take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-20BCFF97). One of our specialists from our Client Relations will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Martin Client Experience Manager Ultimate Design Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Ultimate Design's subscription box and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Ultimate Design and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team