Investment misrepresentation by CapitalReserve advisor

It's now been 7 days since my initial complaint, and CapitalReserve still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their loyalty program.

Dear customer, I am reaching out regarding your recent complaint about our premium membership. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at CapitalReserve, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $106.35 to your original payment method 2. Added a $106.35 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-F52A7B26 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, James Thompson Customer Advocacy Manager CapitalReserve

ComplaintNest Administrator Update: We have received confirmation from CapitalReserve that they are actively working to resolve your complaint. Their representative, Riley Smith, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team