Account access issues with Savings of Pinnacle

I want to acknowledge that Savings of Pinnacle has attempted to resolve this issue. However, the solution they're offering (a $38.94 store credit) isn't adequate considering I paid $38.94 for a smartphone that never worked properly.

Dear valued customer, Thank you for your complaint regarding the television you purchased on May 22, 2025. At Savings of Pinnacle, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $55.15 2. A replacement television with an extended warranty 3. A store credit of $55.15 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-5C12A4BC. We value your business and hope to restore your confidence in our company. Best regards, Susan Martin Customer Experience Manager Savings of Pinnacle