Account access issues with Savings of Pinnacle

Just wanted to follow up on my complaint regarding Savings of Pinnacle. I haven't heard anything back yet, and the gaming console I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at Savings of Pinnacle are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $440.47 Please contact our dedicated resolution team at support@Savings of Pinnacle.com with your preferred delivery date and time, referencing case number REF-D85688FC. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Lee Quality Assurance Director Savings of Pinnacle