Frustrated with Premium Retreat Getaways's lack of response

An update to my situation: I've now spoken with three different representatives from Premium Retreat Getaways, and each has given me conflicting information about how to resolve the issue with my sweater. This is extremely frustrating.

Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on April 25, 2025. At Premium Retreat Getaways, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $183.71 2. A replacement fitness tracker with an extended warranty 3. A store credit of $183.71 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-36BEDB6E. We value your business and hope to restore your confidence in our company. Best regards, Richard Young Technical Support Manager Premium Retreat Getaways

ComplaintNest Administrator Note: We have reviewed this complaint against Premium Retreat Getaways and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the athletic shoes. ComplaintNest Support Team