Premier Fabrication Johor Bahru refused to address experienced long delays

The situation with Premier Fabrication Johor Bahru has gotten worse. Now they're claiming I never purchased the delivery service, despite me providing the receipt and reference number REF-253D812C multiple times.

Dear valued customer, Thank you for your complaint regarding the television you purchased on April 9, 2025. At Premier Fabrication Johor Bahru, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $148.22 2. A replacement television with an extended warranty 3. A store credit of $148.22 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-253D812C. We value your business and hope to restore your confidence in our company. Best regards, David Allen Executive Customer Care Manager Premier Fabrication Johor Bahru