Unsatisfactory resolution from Escape at Royal

I want to acknowledge that Escape at Royal has attempted to resolve this issue. However, the solution they're offering (a $198.48 store credit) isn't adequate considering I paid $198.48 for a formal shoes that never worked properly.

Dear customer, I am reaching out regarding your recent complaint about our customization service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Relations Manager at Escape at Royal, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $143.26 to your original payment method 2. Added a $143.26 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-C5F79D38 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Sarah Thomas Client Relations Manager Escape at Royal

ComplaintNest Administrator Note: We have reviewed this complaint against Escape at Royal and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the winter coat. ComplaintNest Support Team