Warranty claim denied by Escape at Royal
Complaint Details
I want to report a serious concern with Escape at Royal's package that I purchased on March 11, 2025 from your South Skyeshire, Wisconsin store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Jeramy H., but my issue remains unresolved. I am requesting that Escape at Royal honor the advertised price as soon as possible.
Comments (2)
Mabel Keeling
May 17, 2025 05:39I wanted to update this complaint to mention that a representative from Escape at Royal called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Montana Yundt
May 18, 2025 05:34ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Escape at Royal's dress shirt and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Escape at Royal and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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