Overcharged by Paradise Inn & Properties for warranty service

It's now been 9 days since my initial complaint, and Paradise Inn & Properties still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their loyalty program.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Paradise Inn & Properties are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $351.52 Please contact our dedicated resolution team at support@Paradise Inn & Properties.com with your preferred delivery date and time, referencing case number REF-96E76211. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard Smith Customer Experience Director Paradise Inn & Properties