ATM malfunction at National Finance resulted in lost funds
Complaint Details
I applied for a investment advice with National Finance on March 11, 2025 and was assured by Ernest M. that I was approved. I planned my finances accordingly, but after received conflicting information from representatives, I was suddenly informed that my application was denied. This has caused significant financial hardship and embarrassment. I expect National Finance to take responsibility and correct my personal information.
Comments (2)
Joseph Beer
May 09, 2025 05:31An update to my situation: I've now spoken with three different representatives from National Finance, and each has given me conflicting information about how to resolve the issue with my gaming console. This is extremely frustrating.
Jennie Brown
May 11, 2025 05:23Dear valued customer, Thank you for bringing this matter to our attention. We at National Finance take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-9C16B0E8). One of our specialists from our Consumer Affairs will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Taylor Customer Experience Specialist National Finance Customer Relations
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