Unresolved issue with Metal Solutions Holdings unit

It's now been 13 days since my initial complaint, and Metal Solutions Holdings still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their professional setup.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at Metal Solutions Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $346.86 Please contact our dedicated resolution team at support@Metal Solutions Holdings.com with your preferred delivery date and time, referencing case number REF-93A27B0B. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley King Technical Support Director Metal Solutions Holdings