The Classic Retreat failed to honor their commitment
Complaint Details
I want to report a serious concern with The Classic Retreat's device that I purchased on March 8, 2025 from your West Caleborough, Florida store. The product has received poor customer service despite being advertised as high quality. I've contacted customer service three times and spoken to Federico W., but my issue remains unresolved. I would like The Classic Retreat to provide a full refund.
Comments (2)
Yessenia Turner
May 04, 2025 06:09I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The Classic Retreat has been much more responsive, though we still haven't reached a satisfactory resolution regarding their upgrade plan.
Jennie Brown
May 21, 2025 05:21ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding The Classic Retreat's t-shirt and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at The Classic Retreat and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
Complaint Status
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Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
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Status Update
Status updateStatus changed to "Resolved"