Machine & Industries International failed to honor their commitment
Complaint Details
On April 11, 2025, I signed up for Machine & Industries International's warranty service at their Port Chadrickview, Arizona location. I was told that the service would include device, but after paying $148.31, I discovered this wasn't the case. When I called to resolve this, Adah L. was unhelpful and refused to address my concerns. I expect Machine & Industries International to take responsibility and expedite the delivery of my order.
Comments (2)
Ashton Herzog
May 16, 2025 05:39The situation with Machine & Industries International has gotten worse. Now they're claiming I never purchased the repair service, despite me providing the receipt and reference number REF-B7A78274 multiple times.
Bradford Anderson
May 14, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at Machine & Industries International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-B7A78274). One of our specialists from our Customer Success will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Thomas Resolution Specialist Machine & Industries International Customer Relations
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