Account problems with FastCloud LLC

I'm updating my complaint because FastCloud LLC finally contacted me today. They've offered to replace the vacuum cleaner, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our mattress to our attention. We at FastCloud LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective mattress 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary mattress accessory kit valued at $91.11 Please contact our dedicated resolution team at support@FastCloud LLC.com with your preferred delivery date and time, referencing case number REF-4FC8ED92. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Harris Client Satisfaction Director FastCloud LLC