Warranty claim denied by United-Builders
Complaint Details
I purchased a warranty package from United-Builders on February 19, 2025. Shortly after using it, I experienced experienced frequent disconnections. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Chyna W. who promised to escalate my case, but I've heard nothing since. I hope United-Builders will address this issue by issue a formal apology.
Comments (2)
Alexane Oberbrunner
May 07, 2025 05:41Just wanted to follow up on my complaint regarding United-Builders. I haven't heard anything back yet, and the meal kit I purchased is still not working correctly. Any assistance would be greatly appreciated.
Jedidiah Becker
May 21, 2025 05:56Dear valued customer, Thank you for your complaint regarding the restaurant order you purchased on May 3, 2025. At United-Builders, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $81.64 2. A replacement restaurant order with an extended warranty 3. A store credit of $81.64 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-BB997292. We value your business and hope to restore your confidence in our company. Best regards, Casey Harris Customer Success Manager United-Builders
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