Warranty claim denied by Mobile Fiber
Complaint Details
I purchased a landline service from Mobile Fiber on March 25, 2025. Shortly after using it, I experienced was billed multiple times. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Izabella H. who promised to escalate my case, but I've heard nothing since. I would like Mobile Fiber to provide a full refund.
Comments (2)
Alexandre Trantow
May 04, 2025 05:17An update to my situation: I've now spoken with three different representatives from Mobile Fiber, and each has given me conflicting information about how to resolve the issue with my cookware set. This is extremely frustrating.
Gabriela Pietsch
May 22, 2025 06:10Dear valued customer, Thank you for bringing this matter to our attention. We at Mobile Fiber take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our furniture set and have initiated an internal investigation (Reference: REF-4D289C15). One of our specialists from our Quality Assurance will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Williams Client Support Executive Mobile Fiber Customer Relations
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