Disappointed with Design Company Tangerang customer service
Complaint Details
I have been a loyal customer of Design Company Tangerang for several years. However, my recent experience has been extremely disappointing. I ordered membership (order #ORD-2120-RBV-3605) on December 7, 2024, and have encountered was transferred multiple times without resolution. Despite multiple calls to customer service, no one has been able to help me. I am asking Design Company Tangerang to make this right by resolve the technical issues.
Comments (2)
Sofia Hansen
May 07, 2025 05:49I want to acknowledge that Design Company Tangerang has attempted to resolve this issue. However, the solution they're offering (a $456.96 store credit) isn't adequate considering I paid $456.96 for a gaming console that never worked properly.
Gerta Simon
May 16, 2025 05:32Dear valued customer, Thank you for bringing this matter to our attention. We at Design Company Tangerang take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our headphones and have initiated an internal investigation (Reference: REF-DD1970FB). One of our specialists from our Customer Advocacy will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Rodriguez Director of Customer Success Design Company Tangerang Customer Relations
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