Account problems with GlobalPhone Mobile LLC
Complaint Details
I am writing regarding order #ORD-8528-GGT-3872 placed with GlobalPhone Mobile LLC on May 7, 2025. I paid $449.42 for SIM card, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Theodore K. and other representatives have not been helpful in resolving this matter. I expect GlobalPhone Mobile LLC to take responsibility and issue a formal apology.
Comments (2)
Alexane Funk
May 13, 2025 05:27I'm adding this comment to provide additional information. The air purifier from GlobalPhone Mobile LLC not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Margarita Kuhn
May 19, 2025 05:47Dear customer, On behalf of GlobalPhone Mobile LLC, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-8635B5FD) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Jackson Client Support Executive GlobalPhone Mobile LLC
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