Overcharged by VelocityTel Mobile for family plan

It's now been 12 days since my initial complaint, and VelocityTel Mobile still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their installation service.

Dear valued customer, Thank you for bringing your concerns about our cookware set to our attention. We at VelocityTel Mobile are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective cookware set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary cookware set accessory kit valued at $309.39 Please contact our dedicated resolution team at support@VelocityTel Mobile.com with your preferred delivery date and time, referencing case number REF-D7532079. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Lee Resolution Center Director VelocityTel Mobile