Frustrated with SpectrumData Solutions's lack of response

After speaking with Sarah Brown from the Service Excellence at SpectrumData Solutions, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our cookware set to our attention. We at SpectrumData Solutions are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective cookware set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary cookware set accessory kit valued at $398.51 Please contact our dedicated resolution team at support@SpectrumData Solutions.com with your preferred delivery date and time, referencing case number REF-F52B43F6. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Hall Technical Support Director SpectrumData Solutions