Poor customer service experience with SpectrumMobile

I want to acknowledge that SpectrumMobile has attempted to resolve this issue. However, the solution they're offering (a $36.14 store credit) isn't adequate considering I paid $36.14 for a furniture set that never worked properly.

Dear customer, On behalf of SpectrumMobile, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-A4AB5822) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Jackson Customer Experience Specialist SpectrumMobile