Security concern with SpectrumMobile service
Complaint Details
I have been a loyal customer of SpectrumMobile for several years. However, my recent experience has been extremely disappointing. I ordered cable TV bundle (order #ORD-8675-KSO-5975) on February 4, 2025, and have encountered couldn't access my account. Despite multiple calls to customer service, no one has been able to help me. I am requesting that SpectrumMobile replace the defective product as soon as possible.
Comments (2)
Alicia Bartell
May 23, 2025 05:28An update to my situation: I've now spoken with three different representatives from SpectrumMobile, and each has given me conflicting information about how to resolve the issue with my microwave. This is extremely frustrating.
Gabriela Pietsch
May 22, 2025 05:27Dear valued customer, Thank you for your complaint regarding the coffee maker you purchased on May 10, 2025. At SpectrumMobile, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $198.54 2. A replacement coffee maker with an extended warranty 3. A store credit of $198.54 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D2361D07. We value your business and hope to restore your confidence in our company. Best regards, Quinn Smith Technical Support Manager SpectrumMobile
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"