Poor customer service experience with Premier Renovations

I'm updating my complaint because Premier Renovations finally contacted me today. They've offered to replace the t-shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Premier Renovations are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $23.73 Please contact our dedicated resolution team at support@Premier Renovations.com with your preferred delivery date and time, referencing case number REF-36107E6B. We truly value your business and appreciate the opportunity to make this right. Best regards, David Hernandez Support Operations Director Premier Renovations

ComplaintNest Administrator Update: We have received confirmation from Premier Renovations that they are actively working to resolve your complaint. Their representative, Linda Brown, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team