Unsatisfactory resolution from MobileWireless
Complaint Details
I'm writing to complain about the family plan I received from MobileWireless. After paying $701.64 for router, I found that it had my personal information compromised. I've tried resolving this with your customer service team multiple times, including speaking with Camila D., but have not received a satisfactory resolution. I am asking MobileWireless to make this right by implement better quality control.
Comments (2)
Lauryn Towne
May 04, 2025 05:37I'm updating my complaint because MobileWireless finally contacted me today. They've offered to replace the cookware set, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jaime Perales
May 16, 2025 05:54Dear valued customer, Thank you for bringing this matter to our attention. We at MobileWireless take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our kitchen knife set and have initiated an internal investigation (Reference: REF-FC2DC7D2). One of our specialists from our Resolution Center will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Williams Senior Support Specialist MobileWireless Customer Relations
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