Frustrated with MobileNet Fiber's lack of response
Complaint Details
I'm writing to complain about the internet service I received from MobileNet Fiber. After paying $762.5 for mobile phone, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Aleen G., but have not received a satisfactory resolution. I hope MobileNet Fiber will address this issue by improve their customer service training.
Comments (2)
Dakota Lindgren
May 11, 2025 05:12I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about MobileNet Fiber. Can someone please provide an update?
Nathalie Fouquet
May 17, 2025 05:57ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified MobileNet Fiber of this issue through multiple channels. They have acknowledged receipt of this complaint on May 18, 2025 and have assigned it reference number REF-A01F3CA6 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"