CommCom Florence failed to honor their commitment
Complaint Details
I have been a loyal customer of CommCom Florence for several years. However, my recent experience has been extremely disappointing. I ordered satellite dish (order #ORD-8204-BIV-4561) on April 11, 2025, and have encountered was damaged upon delivery. Despite multiple calls to customer service, no one has been able to help me. I expect CommCom Florence to take responsibility and improve their customer service training.
Comments (2)
Clarabelle Schuster
May 17, 2025 05:47I wanted to update this complaint to mention that a representative from CommCom Florence called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Claudine Navarro
May 24, 2025 06:00Dear customer, On behalf of CommCom Florence, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-F50FB34F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Smith Account Manager CommCom Florence
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