Disappointed with Signal Networks family plan
Complaint Details
I want to report a serious concern with Signal Networks's satellite dish that I purchased on January 29, 2025 from your Lake Taylor, Montana store. The product has was damaged upon delivery despite being advertised as high quality. I've contacted customer service three times and spoken to Emmalee F., but my issue remains unresolved. I am asking Signal Networks to make this right by fix their misleading advertising.
Comments (2)
Katharina Tillman
May 11, 2025 05:15An update to my situation: I've now spoken with three different representatives from Signal Networks, and each has given me conflicting information about how to resolve the issue with my microwave. This is extremely frustrating.
Jennie Brown
May 16, 2025 05:19Dear valued customer, Thank you for your complaint regarding the mattress you purchased on April 3, 2025. At Signal Networks, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $399.50 2. A replacement mattress with an extended warranty 3. A store credit of $399.50 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-92C46616. We value your business and hope to restore your confidence in our company. Best regards, Jordan Moore Client Relations Manager Signal Networks
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Status updateStatus changed to "Resolved"