Hidden fees discovered from Signal Networks
Complaint Details
I am writing regarding order #ORD-0487-YEI-3379 placed with Signal Networks on March 9, 2025. I paid $458.76 for wireless plan, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Kamron H. and other representatives have not been helpful in resolving this matter. I am requesting that Signal Networks provide the documentation I requested as soon as possible.
Comments (2)
Rod Hessel
May 04, 2025 05:18I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Signal Networks has been much more responsive, though we still haven't reached a satisfactory resolution regarding their repair service.
Clement Doyle
May 24, 2025 05:12Dear valued customer, Thank you for your complaint regarding the vacuum cleaner you purchased on April 23, 2025. At Signal Networks, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $40.88 2. A replacement vacuum cleaner with an extended warranty 3. A store credit of $40.88 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2D13D901. We value your business and hope to restore your confidence in our company. Best regards, Hayden Martin Service Excellence Manager Signal Networks
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