Overcharged by Cast Services for business line

After my initial complaint, Cast Services contacted me to troubleshoot the coffee maker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our cookware set to our attention. We at Cast Services are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective cookware set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary cookware set accessory kit valued at $289.91 Please contact our dedicated resolution team at support@Cast Services.com with your preferred delivery date and time, referencing case number REF-5B8ABD68. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Hall Executive Customer Care Director Cast Services