Quality issues with Cast Services mobile hotspot

Thank you for your response, but I'm still not satisfied with the resolution offered. The $53.51 refund only covers part of what I paid for the repair service, and I've had to spend additional money to fix the issues caused.

Dear customer, On behalf of Cast Services, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-03737733) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Anderson Client Experience Manager Cast Services

ComplaintNest Administrator Note: We have reviewed this complaint against Cast Services and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the coffee maker. ComplaintNest Support Team