Overcharged by Global.Cloud Inc. for family plan

I'm adding this comment to provide additional information. The coffee maker from Global.Cloud Inc. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Global.Cloud Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $299.65 Please contact our dedicated resolution team at support@Global.Cloud Inc..com with your preferred delivery date and time, referencing case number REF-A2CE8F17. We truly value your business and appreciate the opportunity to make this right. Best regards, William Davis Customer Retention Director Global.Cloud Inc.