Refund refused by Elite Build Group

It's now been 5 days since my initial complaint, and Elite Build Group still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their priority service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Build Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-42718466). One of our specialists from our Support Operations will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Johnson Customer Service Manager Elite Build Group Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Elite Build Group that they are actively working to resolve your complaint. Their representative, Jordan Lewis, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team