Misleading advertising by Modern Builders Specialists

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Modern Builders Specialists has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Modern Builders Specialists are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $187.28 Please contact our dedicated resolution team at support@Modern Builders Specialists.com with your preferred delivery date and time, referencing case number REF-F1E709E6. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph White Client Relations Director Modern Builders Specialists

ComplaintNest Administrator Update: We have received confirmation from Modern Builders Specialists that they are actively working to resolve your complaint. Their representative, James Lee, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team