Frustrated with DigitalConnect Services's lack of response
Complaint Details
On February 19, 2025, I signed up for DigitalConnect Services's maintenance plan at their Lexiefurt, New Hampshire location. I was told that the service would include device, but after paying $648.76, I discovered this wasn't the case. When I called to resolve this, Troy B. was unhelpful and refused to address my concerns. I would like DigitalConnect Services to stop their deceptive business practices.
Comments (2)
Maryjane Borer
May 22, 2025 05:17I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about DigitalConnect Services. Can someone please provide an update?
Admin User (Original)
May 24, 2025 06:09Dear customer, On behalf of DigitalConnect Services, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-E033FDB1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Allen Director of Customer Success DigitalConnect Services
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