DigitalConnect Services provided defective package
Complaint Details
I have been a loyal customer of DigitalConnect Services for several years. However, my recent experience has been extremely disappointing. I ordered unit (order #ORD-2269-CBF-7377) on January 22, 2025, and have encountered received a damaged replacement item. Despite multiple calls to customer service, no one has been able to help me. I am asking DigitalConnect Services to make this right by stop their deceptive business practices.
Comments (2)
Sage Murray
May 08, 2025 05:52After my initial complaint, DigitalConnect Services contacted me to troubleshoot the formal shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Bradford Anderson
May 25, 2025 05:40Dear customer, On behalf of DigitalConnect Services, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-82B04CD5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Thompson Customer Service Director DigitalConnect Services
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