False promises made by GreenEnergy Solutions representative

I've received an email from Jordan Taylor at GreenEnergy Solutions offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The handbag was clearly defective from the start.

Dear customer, On behalf of GreenEnergy Solutions, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-FDB2C3BA) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Rodriguez Senior Support Specialist GreenEnergy Solutions

ComplaintNest Administrator Alert: We have noticed that GreenEnergy Solutions has not yet responded to your complaint about their expedited shipping. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team