Recurring was overcharged for basic service with HomeServices Pro membership
Complaint Details
On December 7, 2024, I signed up for HomeServices Pro's warranty service at their New Reece, Texas location. I was told that the service would include subscription, but after paying $850.27, I discovered this wasn't the case. When I called to resolve this, Lucile P. was unhelpful and refused to address my concerns. I would like HomeServices Pro to fix the security vulnerability.
Comments (2)
Peyton Davis
May 13, 2025 06:00The situation with HomeServices Pro has gotten worse. Now they're claiming I never purchased the extended warranty, despite me providing the receipt and reference number REF-9FD7C9FC multiple times.
Jennie Brown
May 11, 2025 05:24Dear valued customer, Thank you for bringing this matter to our attention. We at HomeServices Pro take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our vacuum cleaner and have initiated an internal investigation (Reference: REF-9FD7C9FC). One of our specialists from our Customer Experience will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Davis Customer Experience Specialist HomeServices Pro Customer Relations
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