Account problems with EduOnline Learning

After speaking with Michael Walker from the Support Operations at EduOnline Learning, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our tablet to our attention. We at EduOnline Learning are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective tablet 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary tablet accessory kit valued at $310.39 Please contact our dedicated resolution team at support@EduOnline Learning.com with your preferred delivery date and time, referencing case number REF-93AC0C50. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Johnson Resolution Center Director EduOnline Learning