Security concern with CareerPath Coaching service

It's now been 12 days since my initial complaint, and CareerPath Coaching still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their technical support package.

Dear customer, On behalf of CareerPath Coaching, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-75AC2C91) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Brown Senior Customer Representative CareerPath Coaching