Delayed delivery from CreativeArts Studios

I'm adding this comment to provide additional information. The handbag from CreativeArts Studios not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at CreativeArts Studios take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-CF79AE6A). One of our specialists from our Customer Retention will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Smith Customer Advocacy Manager CreativeArts Studios Customer Relations