Unresolved issue with SportsVision Broadcasting product

I'm adding this comment to provide additional information. The laptop from SportsVision Broadcasting not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at SportsVision Broadcasting take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-C165ED49). One of our specialists from our Customer Experience will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Davis Brand Representative SportsVision Broadcasting Customer Relations

ComplaintNest Administrator Alert: We have noticed that SportsVision Broadcasting has not yet responded to your complaint about their design service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team